NOTICE AND CUSTOMER PERSONAL DATA PROTECTION POLICY

(Updated: 00/00/2025)

SAMTEN HILLS DALAT JOINT STOCK COMPANY

Address: Bookabang Village, Don Duong Commune, Lam Dong Province, Vietnam

Website: https://ticket.samtenhills.vn

Hotline: 1900 633 879 | Email: info@samtenhills.vn

IMPORTANT NOTE

By accessing and using the Samten Hills Dalat Website and Application, or participating in services, activities, and events organized by Samten Hills Dalat, Customers acknowledge that they have read, understood, and agree to the entire content of this Notice and Policy.

I. SCOPE AND APPLICABILITY

1. Scope of Application:

This Policy applies to the collection, management, and protection of customers' personal information when using and transacting on the Website https://ticket.samtenhills.vn and/or the Samten Hills Dalat Application (collectively referred to as the “Samten Hills Dalat Platform”).

2. Application:

Applies to all visitors, guests, service users, partners, suppliers, business collaborators, and all individuals providing personal data to Samten Hills Dalat through online or direct channels.

II. DEFINITIONS AND TERM OF APPLICATION

Effective: From 00/00/2025 until further notice.

This Policy is governed by and interpreted in accordance with Vietnamese law.

Users are responsible for promptly notifying Samten Hills Dalat of any unauthorized use, misuse, or security breaches so that appropriate action can be taken.

III. METHODS, SOURCES, AND SCOPE OF PERSONAL DATA COLLECTION

3.1. Data Sources

Samten Hills Dalat may collect personal data from:

Information provided directly by customers when registering, booking tickets, staying, participating in events, or submitting feedback;

Information shared by partners, agents, ticketing platforms, or authorized entities;

Automatically recorded data from devices when accessing the Website or Application (IP address, device type, browser, location, cookies, etc.);

Data from security cameras within the Samten Hills Dalat premises;

Other publicly available or legal sources of information as prescribed by law.

3.2. Types of Personal Data That May Be Collected

Full name, gender, date of birth, nationality;

Contact information: phone number, email, address;
Citizen Identification Number/Passport number (for verification or accommodation purposes);

Images and videos recorded within the Samten Hills Dalat premises;

Payment information (transaction code, bank account, etc.);

Behavioral data: browsing history, service selection, feedback, cookie data.

3.3. Sensitive Personal Data

In certain cases (payment, security, accommodation, or as required by law), Samten Hills Dalat may collect sensitive personal data and will implement enhanced security measures to ensure absolute safety.

3.4. Responsibility for Accuracy

Customers are responsible for providing accurate, complete, and legal information. Samten Hills Dalat is not responsible for damages arising from inaccurate or outdated information.

IV. PURPOSE OF USING PERSONAL DATA

Personal data is collected for the following purposes:

1. Providing services:

Processing bookings, payments, accommodations, participation in programs or events;
Confirming transactions, sending e-tickets, and providing customer support.

2. Improving the experience:

Analyzing usage behavior to improve the experience and quality of service;
Receiving feedback, complaints, and surveying satisfaction levels.

3. Communication and promotion:

Sending information on promotions, events, and activities of Samten Hills Dalat;
Personalizing promotional content to suit individual preferences (with consent).

4. Security and Legal Compliance:

Ensuring the safety of guests, staff, and property;
Preventing fraud, violations, or complying with requests from competent state authorities.

V. COOKIES AND TRACKING TECHNOLOGY

Samten Hills Dalat may use cookies or similar tracking tools to:

Identify users when they revisit the Website or Application;
Remember language preferences, display settings, or personal configurations;
Analyze and improve performance and service quality;
Prevent unauthorized access and fraud.

Customers can block or delete cookies in their browser settings; however, this may reduce some of the Platform's display functionality.

VI. STORAGE, EDITING, AND DELETION OF PERSONAL DATA
Personal data is stored for the period necessary to serve the purposes stated above or as required by law.
When no longer needed, the data will be anonymized, deleted, or securely destroyed.
Customers have the right to access, update, edit, or request the deletion of data by:

Logging into their account, or
Sending a request directly to the email: info@samtenhills.vn.
Samten Hills Dalat will respond within a suitable timeframe, ensuring compliance with legal regulations.

VII. SHARING PERSONAL DATA

Samten Hills Dalat does not share personal data with third parties unless:

There is the express consent of the Customer;

It is necessary to provide services (payment units, insurance companies, travel partners, etc.);

As required by competent State authorities;

To prevent, detect, and handle fraudulent acts or violations of the law.

All parties authorized to access the data must comply.